Frequently Asked Questions
Do you Accept Insurance?
Yes, we accept CareFirst BCBS and Cigna & Evernorth in network as a preferred provider. We are considered as an “out-of-network provider” for other insurance carriers. If we do not accept your insurance, the services may be eligible for reimbursement through out-of-network benefits, HSA, FSA, or other health care savings accounts. This means that you are responsible for paying the full session fee for each appointment. However, many insurance plans reimburse at least a portion of out-of-network costs.
Please check with your individual insurance plan to clarify your coverage (ie. deductible, copays, etc.). We can provide monthly superbills (receipts) that can be submitted with each claim to insurance companies. It is the client’s responsibility to follow up with their insurance about reimbursement.
What is Your Cancellation Policy?
If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. Otherwise, you will be charged for the full rate of the session. We understand that sometimes unexpected things happen, so we work with clients to reschedule appointments within the same week, depending on availability (as this cannot be guaranteed).
Good Faith Estimate
Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during the treatment. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure you have a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, visit www.cms.gov/nosurpises.
If you are experiencing a true medical emergency go to your nearest hospital or call 911. National Suicide Prevention Lifeline. 1-800-273-8255.